The pattern was located not in the big things but in little moments of social connection. These interactions are consistent whether the group was a military unit or a movie studio or an inner-city school. Here’s a list:
- Close physical proximity, often in circles
- Profuse amounts of eye contact
- Lots of short, energetic exchanges (no long speeches)
- High levels of mixing, everyone talks to everyone
- Few interruptions
- Lots of questions
- Intensive, active listening
- Humor, laughter
- Small, attentive courtesies (thank-yous, opening doors, etc.)
Ref: The Culture Code, Daniel Coyle